Import & Export Service

Global Trade Support Information

Do you support global shipping?

Yes. We provide global shipping for water treatment equipment, spare parts, and filtration systems.

Can you handle customs clearance?

We support export documentation and assist with customs clearance procedures.

What trade terms do you support?

We support EXW, FOB, CIF, and DDP depending on customer requirements.

Do you provide import assistance?

Yes, we can guide import procedures and documentation for different countries.

How long is the delivery time?

Standard equipment usually ships within 7–15 days depending on order volume.

Can you support urgent orders?

Yes, we keep key models in stock for fast dispatch.

Do you support sample orders?

Yes, sample orders are available for testing and evaluation before bulk purchase.

Can you provide export certificates?

We can provide CE, ISO, and other necessary export compliance documents.

Do you ship to remote countries?

Yes, we cooperate with global logistics partners covering most countries worldwide.

What is your minimum order quantity?

MOQ depends on product type, but most standard equipment supports flexible ordering.

Can I mix products in one shipment?

Yes, mixed orders are supported for optimized shipping efficiency.

Do you provide installation guidance?

We provide full technical manuals and remote installation support.

Do you offer OEM/ODM service?

Yes, customized branding and technical solutions are available for global clients.

What payment methods are accepted?

We support T/T, L/C, and other secure international payment methods.

How is packaging handled?

All equipment is packed with industrial-grade protective packaging for export safety.

Do you provide shipment tracking?

Yes, full logistics tracking information is provided after shipment.

Can you supply spare parts globally?

We maintain global spare parts supply to ensure continuous operation support.

Do you offer long-term pricing?

Yes, we provide wholesale pricing for long-term partners and distributors.

Is after-sales service global?

Yes, we provide global after-sales support and spare parts supply.

How do you ensure product quality?

All equipment is strictly tested before shipment under industrial QC standards.

Do you support distributors?

Yes, we welcome global distributors and long-term cooperation partners.

Can packaging be customized?

Custom packaging solutions are available based on branding requirements.

What shipping methods are used?

Sea freight, air freight, and express shipping are all available.

Do you offer long-term supply contracts?

Yes, we support stable long-term supply agreements for industrial clients.

IMPORT & EXPORT

Import & Export Service

Global Trade Support Information